11/19/2023 0 Comments Cannot connect to jamf pro server![]() ![]() It was after re-adding my User-account and testing Self Service on macOS, that I found that Self Service stopped working again as soon as I added the Books back in.Īll is working fine now, with the exception of having no Books in Self Service. Jamf does this by allowing admins to sync their Mac inventory data with Intune and the Microsoft Cloud. Direct access to your Customer Success Manager. (iOS works fine!)Īlso, when I deleted my User record from the JSS, it got deleted from all the scoped Books too. Available to those who have Jamf Pro only or Jamf Pro + another Jamf product. This re establishes connection and cooms Worked for me when we had the same issue. As soon as I scoped a (or multiple) Book(s) to my MacBook again, Self Service stops working straight away! The bug seems to be in the (In-house) Books on macOS, I think. you can try: Holding down the option key whilst starting self service. Clear the Enable Intune Integration for macOS check box. On the macOS Intune Integration tab, select Edit. Currently we have this Jamf data table connected in the same. The Idea is to get the data from this dataflow in our existing report which already consists a dataset. Hello, We are trying to create a Dataflow which can connect to Jamf and get the data in on daily basis. In the Jamf Pro console, go to Global Management > Conditional Access. Jamf Pro connector option not available in Dataflow. ![]() Use the following steps to remove the connection from within the Jamf Pro console. When un-assigning my name from the Computer-record in the JSS, my Self Service started working on macOS. Deprovision Jamf Pro from within the Jamf Pro console. On my iPad Self Service works fine for Profiles, Books and Apps. This caused the Self Service on macOS to show the 'cannot connect to server'-message as above. I had multiple iBooks (In-house) scoped to me as a USER to accommodate both iPads and my MacBook Pro. I was able to determine that in our environment it came down to BOOKS!!! It seems completely in the realm of possibility to make this reconnection happen in the background, or at least when the app comes back into focus.Just ran into the same snag after upgrading to jamfPRO. This is different from the Self Service crashing issue mentioned elsewhere on the Nation, which we have seen once or twice (the fix being remove the. In what possible use case would I NOT want Self Service to reconnect to my Jamf server? For us, the issue seems to be the username in the User and Location section of the computer's inventory record. I get that Jamf sometimes like to give the control to the user or to IT, but this is one of those cases where I think literally no-one would mind if it did this automagically. Bounced the db and voila, I was able to connect and to run. Then when I open the app after spinning for 5 minutes I get the 'Unable to connect to server'. cannot connect to my VPN server, but the other is working ok. I wish Jamf would just change it so it would auto reconnect. The only way I can get the Self Service App to load is wipe the device. If it has all that information, why not just auto refresh the connection without user intervention? Why involve the end user at all, who likely does not have any idea how things work under the hood? Why show that message, which appears as if something is broken? It seems completely unnecessary to me. I say unnecessary because here’s the thing - whatever function underlies the reconnect button clearly knows how to “reconnect” to the Jamf server, and Self Service clearly knows that the connection to the server needs to be “reconnected”. When this happens the app displays that rather silly and, IMO, unnecessary banner. Think of it like a Kerberos ticket that expires after a period of inactivity. ![]() It has to do with the fact that Self Service uses a type of temporary tokenized connection to the Jamf Pro server. There is no way to make that message go away sadly, other than the obvious way of clicking that button.
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